The New Heights Plumbing Lifestyle Empire
Leading The Plumbing Industry
Founded by Ryan Hillman, New Heights Plumbing has grown into a leading South Australian plumbing and gas company trusted by homeowners, builders, and commercial clients alike. Known for quality, reliability, and treating every job as if Ryan himself was on site, the company has built its reputation on integrity and craftsmanship.
Where it all started...
By FY25, New Heights Plumbing was delivering consistent revenue in the multi-million-dollar range, with a strong pipeline of residential and commercial projects. But Ryan’s vision was bigger: to elevate a leadership team by EOFY25, exceed the 'several' million dollar mark and drive healthy profit margins. (The exact numbers are none of your business)
The problem...
Ryan had always been the driving force:
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Founder Dependence – Ryan was stretched between sales, operations, and leadership, often pulled back into daily site issues.
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Team Leadership Gaps – Rising leaders like Nick and Liam were still partly billable, slowing their transition into management.
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Meeting Rhythm & Accountability – Toolbox and project meetings lacked structure, creating “leakage” in accountability.
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Financial Visibility – Job costing was inconsistent, with revenue coming in but profitability unclear.
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Growth Plateau – Without freeing up the leadership team, scaling toward the next financial milestone felt out of reach.
The Solution...
Working with Alpha Tradie, New Heights Plumbing built out a system designed to elevate leadership and drive profitability:
- Defined and rolled out org charts for current, FY26, and dream team structures.
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Developed clear job descriptions for Project Managers, Supervisors, and Leading Hands.
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Set the pathway for Leading Hands to transition 100% non-billable over FY26.
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Introduced a incentive program, linking leadership performance directly to business results.
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Shifted away from lower-value residential builders to higher-value clients.
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Set quarterly gross profit targets, aiming to climb from circa 33% to 36%+ by EOFY26.
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Embedded accountability into every level of the business, ensuring projects are tracked and results are owned.
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Laid the foundation for Ryan to shift into a true Managing Director role, stepping back from daily firefighting.
The Results (So Far)
The changes are already paying off and targets being met. More importantly, the leadership team is rising. The Leading Hands are stepping off the tools and into management, Managers are running toolbox and project meetings, and Ryan finally has space to think strategically instead of being pulled into every detail.
What once felt like a grind of keeping up with jobs has shifted into a structured rhythm, with accountability and clarity at every level. The pathway to eight figure revenue at strong double-digit margins is no longer just a vision, it’s being built week by week.
